FAQ

How can I order?

You can order in two ways:

  1. Through our website: Find the product you want, select “Add to cart” and follow the steps to complete your order.
  2. By calling: +30 6979 332993 or +30 6932 748935, Monday to Friday 9:00 – 21:00 and Saturday 10:00 – 15:00.

When will my order be sent?

Orders are shipped in 1-3 days depending on the availability of the products.

Which countries do you ship to?

We ship to all countries.

What are the shipping costs?

For Greece, shipping costs are € 3.50 for orders up to € 59.00 and free of charge for orders from € 60.00 and above.
Your order is shipped with ELTA Courier.

For Austria, Belgium, Bulgaria, France, Germany, Denmark, Ireland, Iceland, Spain, Italy, Croatia, Cyprus, Latvia, Lithuania, Luxembourg, Portugal, Romania, Slovakia, Slovenia, Sweden, the Czech Republic and Finland, shipping costs are € 10.00 and your order is sent by registered mail.

For the other countries of Europe and the rest of the world, shipping costs are € 15.00 and your order is sent to you by post.

What are the ways of payment?

Payment methods are as follows:

  • Payment upon delivery of your order (valid for shipments within Greece).
  • Bank deposit: Eurobank
    Beneficiary: Theodoropoulos Theodoros Anastasios
    IBAN: GR8302600390000100201247208
    BIC/SWIFT: ERBKGRAA
  • PayPal: If you do not have PayPal, you can pay with your credit card.

What if the the product I received is defective?

Before sending your order, we carefully check the quality of the products and care for their packaging, so there is no concern for defective products.

In case that the product is proven to be defective, you return the product for replacement, and shipping costs are free of charge.